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Terms & Conditions

1. Definitions

  1. When we use the term “TBC“ we mean The Blackheath Clinic Ltd , which trades as The Blackheath Clinic
  2. When we use the term “you” we mean the person who has registered their personal details with TBC and who is receiving the services defined.
  3. When we say ‘Member’ we mean customers who pay a monthly or annual subscription to TBC in return for a range of Membership benefits under the terms of our Membership Scheme (detailed below).
  4. When we use the term “we” or “us”, we mean TBC which is the company responsible for coordinating the benefits provided under the terms of this Scheme.
  5. “Scheme” means the The Blackheath Clinic  Membership scheme, as set out in these Terms.
  6. “Services” means the services to be provided by TBC  under these Terms.
  7. “Terms” means these terms and conditions.
  8. “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
  9. “Group” means, in relation to a company, that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company.
  10. “Initial Membership Period” means 12 months from the date of registration and initial payment.
  11. “Membership Period” means the period of time in which a Member is a Member of the Scheme.

       12. “Clinic” means The Blackheath Clinic, SE3 0AX

        13. “Working Day” means Monday to Friday, excluding any day on which the banks in     London are closed for business.

2. General Appointments and Services

  1. The standard appointment duration is 20 minutes.
  2. The opening hours of our Clinics are published on the TBC website  and we reserve the right to amend them from time to time.
  3. We will provide a private prescription for drugs required. There is no additional charge for the prescription. 
  1. Regular consumables  and medical supplies used during the appointment will not incur a charge. Any vaccinations  or laboratory tests will incur a charge. These will be specified to you at the appointment.
  2. The cost for the majority of our services are available online at www.Theblackheathclinic.co.uk. For queries regarding services not listed with a price please contact our Clinics directly.
  3. Payment for online bookings may be  taken in advance, and payment for additional services delivered during an appointment must be paid at the end of the appointment.
  4. No service will be delivered without first making you aware of the price and gaining your consent to proceed.
  5. Appointments can be cancelled by phone, email or in person. Cancellations must be at least 24 hours prior to the original booking time otherwise full charges will apply.

3. Membership Scheme

Membership Benefits

  1. Members will be able to book unlimited 20 minute GP appointments at our Clinics within the Membership Period. TBC reserves the right to withdraw membership and suggest alternative care-pathways for you if the level of care is beyond reasonable or needs a service we do not provide.
  2. Members are able to book one 20 minute appointment per day only.
  3. If a Member should need to cancel an appointment, the 24 hour notice period applies. A surcharge of £50 may apply for appointments cancelled at short notice.
  4. We will use our reasonable endeavours to ensure that Members will be able to see a GP on the same day if you contact us prior to noon (subject to availability), or on the next working day as a minimum. Members will receive priority booking.
  5. All blood tests provided free, as part of the membership are provided at the discretion of the doctor. The provision of blood testing is 
  6. All Members will have the ability to schedule a home visit for themselves or family members in the same residence.   We reserve the right to refuse a Home Visit where the terms of the Policy are not met and / or amend the price from time to time
  7. Membership numbers are limited by the Clinic to ensure we are able to continue to deliver the highest standards of care and customer service. We reserve the right to reject an application to join the Membership Scheme in the event that the cap has been reached..

Membership Pricing and Payments

  1. For details of Membership Scheme prices please contact TBC.
  2. Membership Scheme Payments can  be paid annually upfront or a monthly direct debit option 
  3. If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclay’s Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount
  4. You are entitled to cancel your Membership and receive a full refund of fees paid within 14 days from the date of registration and initial payment provided that you have not used any of the Services.
  5. The initial membership period is 12 months and we cannot offer a refund during this period if you cancel your membership once the 14 day period has passed or if you have used the Services.
  6. If you use any services, not covered by the Membership benefits, you must pay for these in full at the end of each appointment. An invoice and payment receipt will be provided on request if you need to reclaim this service from your employer or health insurer.
  1. If used fraudulently, your Membership will be withdrawn and your Membership will be cancelled without refund.
  2. Your Membership is not transferable to another person.
  3. The benefits attached to Membership and the offers notified to you may, from time to time, be subject to change without notice. Where this is necessary, we will replace these with a relevant health service.
  4. Whilst we are responsible for administering the Scheme and coordinating the benefits provided under the Scheme, we cannot be held liable in any way whatsoever for injury, loss or damage arising directly or indirectly from the advice given by any third party associated with this scheme.
  5. A Children’s Membership is for children age 16 years or under

Additional Charges and Exclusions

The Membership Fee constitutes the full cost of the GP Membership. You will only be charged additional fees by TBC as follows:

  1. Specialist services that also incur an additional charge include, but are not limited to: vaccine provision, imaging services, non essential blood work

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Membership Term and Termination

  1. These Terms shall apply for the Membership Period which shall be made up of the Initial Membership Period (12 months) plus any continued period where you or we have not elected to terminate these Terms.
  2. If you wish to cancel these Terms you must do so within 14 days of the commencement of your Membership Period.
  3. We reserve the right to increase subscriptions at any time during the Membership Period once the Initial Membership Period has elapsed.
  4. We will contact you two months in advance of any increase in subscription fees.
  5. Following the Initial Membership Period, you may cancel these Terms at any time by providing us with at least 30 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
  6. Once we have begun to provide the Services to you, we may cancel these Terms at any time by providing you with at least 30 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you on a pro-rata basis.
  7. You may terminate your Membership immediately if:
    1. We break this contract in any material way and we do not correct or fix the situation within 20 Working Days of you asking us to in writing;
    2. We go into liquidation or a receiver or an administrator is appointed over our assets;
    3. We change these Terms under clause 4.3 to your material disadvantage;
    4. We are affected by an Event outside Our Control.
  8. We may terminate your Membership immediately if:
    1. You do not pay us when you are supposed to as set out in clause 3. This does not affect our right to charge you interest under clause 3.3;
    2. You break the contract in any other material way and you do not correct or fix the situation within 20 Working Days of us asking you to in writing;
    3. We are affected by an Event outside Our Control;
    4. You fail to attend three (3) appointments without informing us; or
    5. You act or behave in a manner that would bring us into disrepute.

4. Liabilities

  1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into our contract for services with you.
  2. We do not exclude or limit in any way our liability for:
    1. Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
    2. Fraud or fraudulent misrepresentation; and
    3. Breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).

5. Contact Information

  1. We are a company registered in England and Wales. Our company registration number is 16205186  and our registered office is Office Gold, 3 Chiswick Business Park, 566 Chiswick High Rd, W4 5YA. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing enquiries@Theblackheathclinic.co.uk
  2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by e-mail to enquiries@Theblackheathclinic.co.uk,. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by post to the address you provide to us in the registration form.

6. Your Information

  1. We or any member of our Group may use your data to provide you with information about services that may be of interest to you. We or they may contact you about these by post or telephone.
  2. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those set out in this Agreement.
  3. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
  4. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email us at enquiries@Theblackheathclinic.co.uk.

7. Miscellaneous

  1. Our Service is not an emergency or out of hours service and does not replace services provided by NHS paramedic services or NHS GP.
  2. We strongly recommend that you remain registered with an NHS doctor, even if you are a TBC Member. With your consent, will will share the notes form any services received at TBC with your NHS primary GP for the purposes of maintaining a comprehensive health record for you.
  3. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
  4. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  5. TBC  undertakes to comply with its obligations under Data Protection Legislation (including EU General Data Protection Regulation) and recognises that it is a Data Processor as defined under section 1 of the DPA.
  6. TBC holds adequate professional indemnity insurance to cover for the acts and omissions of its employees and is committed to operate within the statutory requirements in UK and to clinical best-practice guidelines, as outlined by relevant authorities.
  7. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  8. These Terms are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.